Question 101 : Consumer Grievance Letters are sent to ________________

  1. An Industrialist
  2. The Consumer Redressal Forum
  3. Seller
  4. Buyer
  

Question 102 : The Public Relation professionals often need to __________.

  1. read letters
  2. write letters
  3. multitask
  4. lie
  

Question 103 : Crisis Management deals with ___________.

  1. Business
  2. Finance
  3. Emergency situation
  4. Entertainment
  

Question 104 : Who writes letter to Consumer Grievance Redressal Cell?

  1. Consumer Disputes Redressal Forum
  2. Consumer who is exploited by an unscrupulous business person
  3. .The Judge High Court
  4. A lawyer
  

Question 105 : The RTI Act came into being in ________.

  1. 2005
  2. 2006
  3. 2010
  4. 2007
  

Question 106 : ___________indicates the topic of a Report.

  1. The Title of Report
  2. The procedure of Report
  3. The Findings of Report
  4. The Recommendations of Report
  

Question 107 : _________offers accountability to Report.

  1. Signature at the end of the Report
  2. The Title of Report
  3. The procedure of Report
  4. The Findings of Report
  

Question 108 : ___________ in the passage elaborate/explain the main ide

  1. Title
  2. Examples
  3. Topic sentence
  4. The first sentence
  

Question 109 : Letter granting adjustment is written when__________.

  1. the seller is at fault
  2. the buyer is at fault
  3. the third party is at fault
  4. nobody is at fault
  

Question 110 : Which are the Technology enabled meetings?

  1. Teleconferencing and videoconferencing
  2. Teleconferencing and meetings
  3. Videoconferencing and seminar
  4. Face to face meetings
  

Question 111 : The minimum number of members required for a meeting is called as_________.

  1. Resolution
  2. Quorum
  3. Proxy
  4. Prospectus
  

Question 112 : In the Organization employees leaving the organization (exit) may be:

  1. voluntary /Involuntary
  2. unfortunate
  3. planned
  4. unplanned
  

Question 113 : Employees speak frankly and fearlessly in an ________interview.

  1. Appraisal
  2. Exit
  3. Selection
  4. Grievance
  

Question 114 : An interview is a conversation ________

  1. with a purpose
  2. without purpose
  3. that is purposeless
  4. that is spontaneous
  

Question 115 : A decision supported by the majority of members of a group is known as a decision by______

  1. consensus
  2. group decision
  3. think alike
  4. meeting
  

Question 116 : A written intimation of time date place and business to be transacted at the meeting is called____

  1. Agenda
  2. Committee Meeting
  3. Resolution
  4. Notice
  

Question 117 : _______are recorded in the Minutes Book.

  1. Resolutions
  2. Letters
  3. Reports
  4. Memos
  

Question 118 : Agenda item: Approval and Adoption of Companys Seal is discussed in _______

  1. Annual General Meeting
  2. The First Meeting of the Board of Directors
  3. Special Meeting
  4. Regular Meeting of the Board of Directors
  

Question 119 : Dividend is declared in _______meeting

  1. Informal
  2. Regular Meeting of Board of Directors
  3. Annual General
  4. Staff
  

Question 120 : The prescribed period (as per the rule: ideally) for sending notice of the Company Meetings is________

  1. one Day before the meeting
  2. twenty_one days before the meeting
  3. four Days before the meeting
  4. two days before the meeting
  

Question 121 : To confer means to _______

  1. converse/ consult/discuss
  2. dictate
  3. mute
  4. maintain silence
  

Question 122 : In a Conference presenters present their papers in ____________.

  1. the Inaugural session
  2. the Valedictory function
  3. the Technical session
  4. the Opening session
  

Question 123 : A Standing Committee is_______ committee.

  1. Permanent
  2. Temporary
  3. Informal
  4. Ad_Hoc
  

Question 124 : A Staff Committee _________.

  1. has decision making power
  2. is Advisory committee
  3. is an Executive Committee
  4. is an Informal Committee
  

Question 125 : Conference schedule includes:

  1. Registration; Inaugural Session; Technical Sessions; Valedictory Function.
  2. Registration; Technical Sessions; Valedictory Session.
  3. Inaugural Session; Valedictory Function
  4. Registration; Inaugural Session and Valedictory Function
  

Question 126 : Crisis Management is the function of _____________professionals.

  1. IT
  2. Public Relations
  3. Finance Department
  4. Production Department
  

Question 127 : _______are periodic publications of an organization.

  1. House Organs
  2. Newspaper
  3. Press Clippings
  4. Press Release
  

Question 128 : A Bulletin usually deals with____

  1. a single item
  2. more than one item
  3. varied items
  4. sports news only
  

Question 129 : ____________connects employees at various levels.

  1. External Public Relations
  2. Production Department
  3. Internal Public Relations
  4. Research & Development Department
  

Question 130 : _____________publishes company profile and achievements.

  1. E_mail
  2. An Advertisement
  3. A Notice
  4. A Web Page
  

Question 131 : The ______________is the vehicle through which an organization attempts to maintain communication with its public.

  1. Public Relations Department
  2. Accounts Department
  3. Human Resource Department
  4. Research and Development Department
  

Question 132 : An Employee magazine is called______________

  1. House Organs
  2. Bulletins
  3. Newsletter
  4. Press clipping
  

Question 133 : Company newspapers are called ________

  1. House Journal
  2. House Organs
  3. News Bulletins
  4. Newspapers
  

Question 134 : Product Failure and Takeovers are the types of _____________.

  1. Business Crisis
  2. Employees problems
  3. Natural Calamity
  4. . Events
  

Question 135 : _____________letter of inquiry is sent by buyer to seller in response to an advertisement appearing in newspaper.

  1. A Solicited
  2. An Unsolicited
  3. An Informal
  4. A Legal
  

Question 136 : _______________________letter of Inquiry is sent by a buyer on his own initiative .

  1. A Solicited
  2. An Unsolicited
  3. An Informal
  4. A less formal
  

Question 137 : A Business transaction begins with a letter of _______________.

  1. Order
  2. Inquiry
  3. Complaint
  4. Reply to inquiry
  

Question 138 : A Reply to Inquiry letter is sent by

  1. buyer to seller
  2. customer
  3. seller to buyer
  4. the Third Party
  

Question 139 : Replies to Letters of Complaint are called _________________

  1. Consumer Grievance Letters
  2. Inquiry Letters
  3. Sales Letters
  4. Adjustment Letters
  

Question 140 : The ____________is a kind of advertising in Business Communication where informality is appreciated.

  1. Letter of Inquiry
  2. Letter of Complaint
  3. Sales Letter
  4. Consumer Grievance Letter
  

Question 141 : The Purpose of a Sales Letter is to ______

  1. enquire about the product
  2. complain against services
  3. promote sales of goods/services
  4. place order for goods
  

Question 142 : According to the STAR_CHAIN_HOOK method of drafting a sales letter________Paragraph represents STAR.

  1. the Introductory
  2. the Middle
  3. the Closing
  4. the Concluding
  

Question 143 : Read the given sentence and state in which paragraph of a Sales Letter could this sentence be included?: The special Discount will be on orders placed before 1st October 2020. So hurry up please! _____

  1. The Introductory Paragraph
  2. The Middle Paragraph
  3. The Closing Paragraph
  4. The Opening Paragraph
  

Question 144 : _____________creates awareness of consumers legitimate rights.

  1. The Consumer Guidance Cell
  2. Lawyer
  3. Any Court
  4. The Police Department
  

Question 145 : A person who buys any goods or hires any services for a consideration/price is a_________

  1. Seller
  2. Consumer
  3. Businessperson
  4. . Lawyer
  

Question 146 : In order to carry out the purpose and objects of the Consumer Protection Act District Forum State Commission and National Commission are established as _______

  1. Private Agencies
  2. Government Agencies
  3. Consumer Dispute Redressal Agencies
  4. Agencies
  

Question 147 : Read the following situation and answer the question given below it by selecting the correct option: Mani Mehta purchased a T.V. set worth Rs 50 000 from Amina Electronics Dadar (W). But the set was found to be defective. So Mani Mehta kept complaining to the seller about the set. But the seller gave only temporary repair service . Mr Mehtas all written and oral complaints brought no response from the seller. Even his request to replace the defective set with a fresh one as it was within the warranty period was paid no heed. So Mr Mehta has decided to complain to the Consumer Forum. Q What is the Nature of Complaint in this situation?_____

  1. Supply of substandard goods : defective T.V Set
  2. Temporary Repair service
  3. Complaint against seller
  4. Complaint
  

Question 148 : The Public Information Officer should respond to RTI Application within_________days of the receipt of application.

  1. 40
  2. 25
  3. 10
  4. D. 30
  

Question 149 : ________allows inspection of work documents records; taking notes extracts or certified copies of documents or records; taking certified samples of material

  1. RTI Application
  2. Consumer Grievance Application
  3. A Letter of Complaint
  4. Job Application
  

Question 150 : The purpose of RTI is to________

  1. empower the citizens and Promote transparency in the working of the Government;
  2. support the government
  3. provide information only to certain people
  4. help the political parties
  

Question 151 : Read the following contents of a Committee Report and answer the questions given below it by selecting the correct option:

  1. questioi. Attendance should be taken strictly in every lecture
  2. ii. Students Identity Cards should be strictly checked at the main gate.
  3. iii.Discipline committee should be appointed to look into the problem of indiscipline in college.
  4. iv.The committee members should take round in the college campus to control the entry of outsiders.
  

Question 152 : In which part of the Report should these contents be included?

  1. The Title of the Report
  2. The Terms of Reference
  3. The Findings
  4. The Recommendation
  

Question 153 : A small group of workers from a particular department meet regularly to discuss the department problems and find solutions to these problems. This group is called_____

  1. Quality Circle
  2. Group
  3. Meeting
  4. Staff meeting
  

Question 154 : _________ refers to the online selling of goods and services from manufacturer to consumers.

  1. a) B2C
  2. b) B2B
  3. c) C2C
  4. d) C2B
  

Question 155 : __________ service refers to bottom level of performance acceptable to customers.

  1. a) Inadequate
  2. b) adequate
  3. c) desired
  4. d) optimum
  

Question 156 : ___________ is a contract between two parties from the same country or different countries

  1. a) Retailing
  2. b) E_commerce
  3. c) Franchising
  4. d) Direct marketing
  

Question 157 : _________ refers to the integration of people place process and technology in the retail outlet."""

  1. a) Zoning
  2. b) Facility management
  3. c) Positioning
  4. d) Promotion
  

Question 158 : If service performance is within the zone of tolerance customers are likely to be______."""

  1. a) Delight
  2. b) dissatisfied
  3. c) satisfied
  4. d) neglected
  

Question 159 : ____________ is an act or performance offered by one party to another.

  1. a) Goods
  2. b) service
  3. c)Ideas
  4. d) Material
  

Question 160 : _____________ is the first steps in any new service development process.

  1. a) Concept testing
  2. b) Screening ideas
  3. c) Idea generation
  4. d) concept modification
  

Question 161 : The share of organised retail is about _______ percent of the total retail trade in India.

  1. a) 20
  2. b) 40
  3. c) 8
  4. d) 10
  

Question 162 : At present FDI is allowed up to _________ percent in multi brand retail trade."""

  1. a) 100
  2. b) 51
  3. c) 75
  4. d) 65
  

Question 163 : Service sector provides revenue to the government in the form of ______________.

  1. a) Excise duty
  2. b) custom duty
  3. c) service tax
  4. d) Income tax
  

Question 164 : India's service sector contributes to about ____________percent of the total employment.

  1. a) 35%
  2. b) 50%
  3. c) 70%
  4. d) 65%
  

Question 165 : __________ deals with specific range of merchandize and related items.

  1. a) Speciality store
  2. b) Discount store
  3. c) factory outlets
  4. d) shopping malls
  

Question 166 : The _______ card holder enjoy the facility of short term borrowing for funds.

  1. a) Debit
  2. b) Credit
  3. c) PAN
  4. d) Aadhar
  

Question 167 : ___________ refers to how a service product is delivered to the customers.

  1. a) People
  2. b) process
  3. c) Physical evidence
  4. d) place
  

Question 168 : The highest level of expectations that customer have about a service is termed as ______service

  1. a) Desired
  2. b) adequate
  3. c) optimum
  4. d) minimum
  

Question 169 : When customer expectations from a service are met it leads to customer ____________."""

  1. a) Satisfaction
  2. b) dissatisfaction
  3. c) delight
  4. d) negligence
  

Question 170 : _________ outsourcing includes internal business functions.

  1. a) Back office
  2. b) Front office
  3. c) Near office
  4. d) In office
  

Question 171 : __________ includes security services utilities parking and ambience."""

  1. a) Zoning
  2. b) store management
  3. c) Facility management
  4. d) Service management
  

Question 172 : Indian retailing is dominated by ____________.

  1. a) Organised retailers
  2. b) Unorganised retailers
  3. c) hyper markets
  4. d) shopping malls
  

Question 173 : In banking sector FDI limit has been increase to ________ of the paid up capital of the bank."""

  1. a) 51%
  2. b) 74%
  3. c) 49%
  4. d) 61%
  

Question 174 : ERP stand for ___________.

  1. a) Enterprise Resource Planning
  2. b) Enterprise Retail planning
  3. c) Enterprise Retail process
  4. d) Enterprise Resource process
  

Question 175 : A _________ is a payment card issued to users as a system of payment.

  1. a) Debit card
  2. b) Credit card
  3. c) Pan card
  4. d) Aadhar card
  

Question 176 : E_commerce _________ cost in the long run.

  1. a) Increase
  2. b) Reduce
  3. c) does not affects
  4. d) adversely affects
  

Question 177 : ________ is the worlds largest private industry.

  1. a) Retail
  2. b) outsourcing
  3. c)Tourism
  4. d) Wholesale trade
  

Question 178 : The supply chain also known as the ____________ network."""

  1. a) Retailing
  2. b) Wholesaling
  3. c) Logistics
  4. d) Media
  

Question 179 : __________ Store specialised in a specific range of merchandise and related items.

  1. a) Discount store
  2. b) Departmental store
  3. c) Speciality store
  4. d) Convenience store
  

Question 180 : _________ includes aspects such as store location dcor and fixture."""

  1. a) Store design
  2. b) Store layout
  3. c) Store planning
  4. d) Store location
  

Question 181 : _________ can be used to make cash withdrawals and payments.

  1. a) Pass book
  2. b) ATM
  3. c) Pan card
  4. d) Aadhar card
  

Question 182 : At present FDI is allowed up to _________ percent in single_brand retail trade."""

  1. a) 100
  2. b) 51
  3. c) 75
  4. d) 65
  

Question 183 : __________outsourcing refers to BPO that is contracted outside a company's country.

  1. a) Offshore
  2. b) Onshore
  3. c) Near shore
  4. d) Alongside shore
  

Question 184 : _________ is the process that links supply chain participants into integration operations.

  1. a) Logistic
  2. b) Retailing
  3. c) outsourcing
  4. d) wholesaling
  

Question 185 : In E_commerce there is ___________ investments on the part of the seller.

  1. a) Lower
  2. b) Higher
  3. c) No investment
  4. d) limited
  

Question 186 : Services are generally __________ in nature.

  1. a) Tangible
  2. b) intangible
  3. c) demonstrable
  4. d) non demonstrable
  

Question 187 : A_________ is a web_based tool.

  1. a) Search design
  2. b) Search device
  3. c) Search engine
  4. d) Search tool
  

Question 188 : Logistics is based on ___________ approach

  1. a) Unified
  2. b) Centralised
  3. c) Network
  4. d) decentralised
  

Question 189 : India's service sector contributes to about ____________percent of the country's GDP.

  1. a) 35%
  2. b) 60%
  3. c) 80%
  4. d) 55%
  

Question 190 : __________ is the design in which a store interior is set up.

  1. a) Store layout
  2. b) Store location
  3. c) Store format
  4. d) Store design
  

Question 191 : __________ means buying and selling of goods and services over the internet.

  1. a) E_selling
  2. b) E_Commerce
  3. c) E_buying
  4. d) ERP
  

Question 192 : ___________ is an example of hyper markets.

  1. a) Big Bazaar
  2. b) Departmental store
  3. c) Convenience store
  4. d) Discount store
  

Question 193 : E_commerce facilitates transactions between the customers and the organisations via__

  1. a) Internet
  2. b) store
  3. c) bank
  4. d) dealers
  

Question 194 : ____________ provides cues about service quality.

  1. a) Product
  2. b) Physical evidence
  3. c) Promotion
  4. d) Pace
  

Question 195 : ___________ an element of marketing mix bring operating revenues to the organisation.

  1. a) Price
  2. b) place
  3. c) packaging
  4. d) Physical evidence
  

Question 196 : ___________ cannot be separated from the service provider.

  1. a) Goods
  2. b) Services
  3. c) raw materials
  4. d) Machinery
  

Question 197 : _________ is an example of non store retailing.

  1. a) Electronic retailing
  2. b) Franchise store
  3. c) Departmental store
  4. d) Super market
  

Question 198 : India's e_commerce market is mainly dominated by __________ areas.

  1. a) Rural
  2. b) Urban
  3. c) Regional
  4. d) Local
  

Question 199 : _________ ATMs are placed within the bank premise.

  1. a) On premise
  2. b) off premise
  3. c) Near premise
  4. d) out of premise
  

Question 200 : _________ is an important element of mall management.

  1. a) Franchising
  2. b) Zoning
  3. c) Towing
  4. d) Display
  

Question 201 : _______ refers to simply e_commerce between private individuals.

  1. a) C2B
  2. b) C2C
  3. c) B2B
  4. d) C2B
  

Question 202 : _________ refers to trading activities undertaken by licensed retailers.

  1. a) Unorganised retailing
  2. b) Organised retailing
  3. c) Whole_selling
  4. d) Distribution
  

Question 203 : In India the current rate of service tax is _________ on gross value of the service."""

  1. a) 15%
  2. b) 12.36%
  3. c) 17.75%
  4. d) 18.60%
  

Question 204 : FDI is allowed in private insurance sector in India with a limit of __________.

  1. a) 51%
  2. b) 26%
  3. c)49%
  4. d) 69%
  

Question 205 : In a _________ layout counters and fixtures are placed in long row or at right angles throughout the store."""

  1. a) Free flow
  2. b) Grid
  3. c) Curving
  4. d) Horizontal
  

Question 206 : _________ outsourcing includes customer related services.

  1. a) Back office
  2. b) Front office
  3. c) Near office
  4. d) In office
  

Question 207 : E_commerce between companies refers to ____________.

  1. a) B2C
  2. b) C2C
  3. c) B2B
  4. d) C2B
  

Question 208 : Logistic provides ___________ services.

  1. a) Slow
  2. b) Value added
  3. c) Discounted
  4. d) Free
  

Question 209 : E_commerce concept has emerged in the year ___________.

  1. a) 1960s
  2. b) 1970s
  3. c) 1980s
  4. d) 1990.
  

Question 210 : __________ Involves outsourcing of legal work to low _wage markets overseas.

  1. a) BPO
  2. b) KPO
  3. c) LPO
  4. d) ERP
  

Question 211 : _________ refers to the structure or style of functioning of the retailer.

  1. a) Format
  2. b) Zoning
  3. c) design
  4. d) Franchising
  

Question 212 : ________ is used to customers who have a bank balance.

  1. a) Debit card
  2. b) Credit card
  3. c) Pan card
  4. d) Aadhar card
  

Question 213 : Mannequins are used in _________ store to attract the attention of passerby.

  1. a) Cosmetics
  2. b) Garments
  3. c) Medical
  4. d) kirana store
  

Question 214 : _________ refers to message sent from computer to another electronically.

  1. a) E_mail
  2. b) Physical mail
  3. c) Fax
  4. d) Yellow pages
  

Question 215 : In_________ banking transactions are done by electronic means."""

  1. a) Traditional
  2. b) outdated
  3. c) Internet
  4. d) old
  

Question 216 : Kirana store is an example of _________.

  1. a) Unorganised retailer
  2. b) organised retailer
  3. c) Electronic retailing
  4. d) Departmental store
  

Question 217 : ERP software allows an organisation to use a system of ________ applications.

  1. a) Integrated
  2. b) Isolated
  3. c) Outdated
  4. d) Old
  

Question 218 : The service providers face the challenges of ____________.

  1. a) Tangibility
  2. b) Intangibility
  3. c) Serviceability
  4. d) Delivery
  

Question 219 : __________ is an internet based trading network for buyers and sellers to carry out B2B commerce on the internet.

  1. a) ERP
  2. b) TPN
  3. c) RFQ
  4. d) MRP
  

Question 220 : _________ is the structured transmission of data between organisations by electronic means.

  1. a) EDI
  2. b) FDI
  3. c) Logistic
  4. d) ERP
  

Question 221 : KPO involves allocation of ________ intensive business process.

  1. a) Labour
  2. b) capital
  3. c) Knowledge
  4. d) technology
  

Question 222 : __________ is vital for international trade.

  1. a) Media service
  2. b) Logistics
  3. c) Catering
  4. d) marketing service
  

Question 223 : _________ refers to non store retail formats.

  1. a) Retail chains
  2. b) leased department
  3. c) Automatic vending machine
  4. d) factory outlets
  

Question 224 : __________ involves outsourcing of engineering and R/ D work.

  1. a) BPO
  2. b) KPO
  3. c) LPO
  4. d) ERP
  

Question 225 : _________ refers to the buying and selling of goods and services through wireless handheld devices.

  1. a) M_commerce
  2. b) E_commerce
  3. c) EDI
  4. d) ERP
  

Question 226 : Gartner Group first used the acronym ______ as an extension of MRP in 1990.

  1. a) ERP
  2. b) MSP
  3. c) EPR
  4. d) CRM
  

Question 227 : ___________ services top the service export in India

  1. a) Business
  2. b) software
  3. c) financial
  4. d) Accounting
  

Question 228 : ________ refers to electronic communication of business transactions between organisations.

  1. a) Electronic retailing
  2. b) EDI
  3. c) Mobile commerce
  4. d) FDI
  

Question 229 : Cost_ benefit analysis is undertaken in _____________ step of new service development process.

  1. a) Business analysis
  2. b) market testing
  3. c) concept testing
  4. d) concept analysis
  

Question 230 : Services are produces and consumed ____________.

  1. a) Simultaneously
  2. b) different times
  3. c) at all times
  4. d) at alternate time.
  

Question 231 : E_commerce permits _____________ reach.

  1. a) Local
  2. b) National
  3. c) Global
  4. d) Regional
  

Question 232 : Services are highly ___________.

  1. a) Durable
  2. b) perishable
  3. c) non perishable
  4. d) storable
  

Question 233 : _______ refers to marketing research through internet.

  1. a) Marketing research
  2. b) Consumer research
  3. c) Online marketing research
  4. d) market research
  
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